Free Shipping Bar Attributes
All our deliveries are handled by couriers such as Parcel Force, FedEx, and UPS. Reliability is key and that’s why we always choose a signed-for delivery service.
Unfortunately we can’t offer a choice for delivery provider, we select the best option depending on shipping region. Please make sure you or someone you know will be present either at a home or work address to accept your delivery. If no-one is in, we’ll make sure to leave a card so that a re-delivery can be arranged, or you can collect from the depot.
Please don’t refuse a delivery. Unfortunately refused deliveries will incur a cost of the original delivery plus the return cost. Any refund made will be minus the total delivery and return cost in the case of refused deliveries.
Please note, we do not take any responsibility for delivery to shipping companies or freight forwarders, this will be at your own risk.
Delivery Times
Total Delivery Time = Processing Time + Shipping Time.
Processing Time: Before shipping your order, normally we need 1-5 business days to process and prepare your products. The processing time is separate from the shipping time. During the processing of your order we do strict quality-control tests and make sure your parcels are carefully packed.
Kindly note during busy times of year and during times where we have increased high demand of products, a small number of orders may still need between 5-7 business days depending on stock availability.
Shipping time: For Free Standard Shipping, it will take from 5 to 12 business business days for your orders to reach you, some distance areas and countries might take longer.
Our system will send you notification emails once your parcel has been processed and shipped, you will receive a tracking number where you can follow the updates of your parcel.
Where can you deliver the package to?
We can ship to most countries in the world, covering North and South America, and Europe.